FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Product Information

What materials are used to create your sex toys?

At Tree of Lust, we use only the finest, hand-selected exotic wood species from around the world to create our luxurious, handcrafted sex toys. Each type of wood offers unique colors, textures, and characteristics that contribute to a one-of-a-kind intimate experience.

Are your products safe for intimate use?

Absolutely! We take great care to ensure that our handcrafted wooden sex toys are body-safe and non-toxic. The combination of natural oils and waxes used to finish our products provides a protective barrier that makes our sex toys smooth, water-resistant, and easy to clean.

How do I care for and maintain my wooden sex toy?

To clean your wooden sex toy, simply use a mild, fragrance-free soap and warm water. Gently scrub the surface and then rinse thoroughly. Make sure to dry your sex toy completely before storing it. To maintain its beauty and longevity, we recommend reapplying a suitable natural oil or wax periodically.

Shopping Information

Can I request a custom size or shape for a product?

Absolutely! We offer customization options for sizes and shapes. Simply contact our customer support, and we’ll be happy to discuss your specific requirements.

What is the process for ordering a custom product?

Ordering a custom product is easy. Once you’ve selected the customization options on our “Design Your Own” page, you can add the item to your cart and proceed to checkout. Our team will review your specifications, and if necessary, we’ll reach out to you for further details.

Are your products discreetly packaged for shipping?

Yes, we understand the importance of privacy. All our products are shipped in discreet, unmarked packaging to ensure your personal information and the nature of the products inside are kept confidential.

Do you offer international shipping?

Absolutely! We’re delighted to offer international shipping. Please note that shipping times and fees may vary based on your location. Check our shipping information for more details.

How long does it take to receive my order?

  • The delivery time for our products varies depending on whether it’s a standard item or a custom-made one.
    • For standard items that are in stock, the typical processing time is 3-5 business days. After processing, shipping times may vary based on your location and the selected shipping method.
    • If you’ve ordered a custom-made product or an item that is currently out of stock, the production time is approximately 2-3 weeks. This additional time is essential to ensure that the products cure properly and meet our high-quality standards. After this curing period, your order will be processed for shipping.

Please note that these are estimated times, and for more accurate information, especially regarding custom or out-of-stock items, you can contact our customer support team, who will be happy to provide specific details about your order.

Payment Information

What Payment Methods Are Accepted?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, Revolute), PayPal, and other secure payment options. Your payment information is encrypted and secure.

Is Buying On-Line Safe?

Yes, buying online with us is completely safe. We use industry-standard encryption and security measures to protect your personal and payment information. Your privacy and security are our top priorities.

Orders & Returns

How do I place an Order?

Placing an order is straightforward. Browse our collection, choose the items that spark your interest, select any customization options, and add them to your cart. Follow the checkout process, input your shipping details, and complete the order by providing payment information.

Can I return a product if it arrives damaged?

Yes, absolutely. If your product arrives damaged during shipping, we’ll gladly replace it at no additional cost. Contact our customer support within 7 days of receiving the damaged item, and we’ll guide you through the process to ensure you receive a replacement promptly.

Do I need an account to place an order?

While you can check out as a guest, we recommend creating an account for a smoother shopping experience. An account allows you to track your orders, save your preferences, and manage your information securely.

How Do I Track My Order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track the progress of your order on our website or the courier’s site. If you have any issues, feel free to reach out to our customer support team.