{"id":3727,"date":"2018-12-28T19:40:21","date_gmt":"2018-12-28T19:40:21","guid":{"rendered":"https:\/\/barberry.temashdesign.me\/furnituredemo\/?page_id=3727"},"modified":"2023-12-13T15:07:16","modified_gmt":"2023-12-13T15:07:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/treeoflust.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” columns_placement=”top” equal_height=”yes” content_placement=”top”][vc_column css=”.vc_custom_1679323370904{padding-right: 4vw !important;padding-left: 6.5vw !important;background-color: #f2f2f2 !important;}” offset=”vc_col-lg-4 vc_col-md-5″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”10vw”][vc_custom_heading text=”FAQs” font_container=”tag:h2|font_size:72px|text_align:left|color:%23000000|line_height:72px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”20px”][vc_custom_heading text=”Please have a look at our frequently asked questions.” font_container=”tag:p|font_size:30px|text_align:left|color:%23000000|line_height:40px” use_theme_fonts=”yes”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”80px”][vc_custom_heading text=”FAQs” font_container=”tag:h2|font_size:62px|text_align:center|color:%23000000|line_height:72px” use_theme_fonts=”yes”][vc_custom_heading text=”Please have a look at our frequently asked questions.” font_container=”tag:p|font_size:20px|text_align:center|color:%23000000|line_height:30px” use_theme_fonts=”yes”][vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=”vc_col-lg-8 vc_col-md-7″ css=”.vc_custom_1545636776711{padding-right: 7vw !important;padding-left: 7vw !important;}”][vc_row_inner][vc_column_inner offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”12vw”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”14vw”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”40px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Product Information” font_container=”tag:h2|font_size:50px|text_align:left|color:%23000000|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]What materials are used to create your sex toys?<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]At Tree of Lust, we use only the finest, hand-selected exotic wood species from around the world to create our luxurious, handcrafted sex toys. Each type of wood offers unique colors, textures, and characteristics that contribute to a one-of-a-kind intimate experience.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

Are your products safe for intimate use?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Absolutely! We take great care to ensure that our handcrafted wooden sex toys are body-safe and non-toxic. The combination of natural oils and waxes used to finish our products provides a protective barrier that makes our sex toys smooth, water-resistant, and easy to clean.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

How do I care for and maintain my wooden sex toy?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]To clean your wooden sex toy, simply use a mild, fragrance-free soap and warm water. Gently scrub the surface and then rinse thoroughly. Make sure to dry your sex toy completely before storing it. To maintain its beauty and longevity, we recommend reapplying a suitable natural oil or wax periodically.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#f2f2f2″][vc_row_inner][vc_column_inner][vc_custom_heading text=”Shopping Information” font_container=”tag:h2|font_size:50px|text_align:left|color:%23000000|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

Can I request a custom size or shape for a product?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Absolutely! We offer customization options for sizes and shapes. Simply contact our customer support, and we’ll be happy to discuss your specific requirements.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

What is the process for ordering a custom product?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Ordering a custom product is easy. Once you’ve selected the customization options on our “Design Your Own” page, you can add the item to your cart and proceed to checkout. Our team will review your specifications, and if necessary, we’ll reach out to you for further details.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

Are your products discreetly packaged for shipping?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Yes, we understand the importance of privacy. All our products are shipped in discreet, unmarked packaging to ensure your personal information and the nature of the products inside are kept confidential.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639513198{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

Do you offer international shipping?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Absolutely! We’re delighted to offer international shipping. Please note that shipping times and fees may vary based on your location. Check our shipping information for more details.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639519522{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

How long does it take to receive my order?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

    \n
  • The delivery time for our products varies depending on whether it’s a standard item or a custom-made one.\n
      \n
    • For standard items that are in stock, the typical processing time is 3-5 business days. After processing, shipping times may vary based on your location and the selected shipping method.<\/li>\n
    • If you’ve ordered a custom-made product or an item that is currently out of stock, the production time is approximately 2-3 weeks. This additional time is essential to ensure that the products cure properly and meet our high-quality standards. After this curing period, your order will be processed for shipping.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

      Please note that these are estimated times, and for more accurate information, especially regarding custom or out-of-stock items, you can contact our customer support team, who will be happy to provide specific details about your order.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#f2f2f2″][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Payment Information” font_container=”tag:h2|font_size:50px|text_align:left|color:%23000000|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

      What Payment Methods Are Accepted?<\/h4>\n

      [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]We accept a variety of payment methods, including major credit cards (Visa, MasterCard, Revolute), PayPal, and other secure payment options. Your payment information is encrypted and secure.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639579137{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

      Is Buying On-Line Safe?<\/h4>\n

      [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Yes, buying online with us is completely safe. We use industry-standard encryption and security measures to protect your personal and payment information. Your privacy and security are our top priorities.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#f2f2f2″][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Orders & Returns” font_container=”tag:h2|font_size:50px|text_align:left|color:%23000000|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639768226{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

      How do I place an Order?<\/h4>\n

      [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Placing an order is straightforward. Browse our collection, choose the items that spark your interest, select any customization options, and add them to your cart. Follow the checkout process, input your shipping details, and complete the order by providing payment information.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639775504{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

      Can I return a product if it arrives damaged?<\/strong><\/h4>\n

      [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Yes, absolutely. If your product arrives damaged during shipping, we’ll gladly replace it at no additional cost. Contact our customer support within 7 days of receiving the damaged item, and we’ll guide you through the process to ensure you receive a replacement promptly.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

      Do I need an account to place an order?<\/h4>\n

      [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]While you can check out as a guest, we recommend creating an account for a smoother shopping experience. An account allows you to track your orders, save your preferences, and manage your information securely.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

      How Do I Track My Order?<\/h4>\n

      [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track the progress of your order on our website or the courier’s site. If you have any issues, feel free to reach out to our customer support team.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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